Troubleshoot

Updated October 31, 2026 · Applies to Platform ONE 1.34

This article helps you solve common problems with Platform ONE. For problems in a product, see that product's user guide.

"Invalid email or password"

Cause: the email or password is wrong.

Solution: check your email, and that Caps Lock is off. Select Forgot password? to choose a new password. See Sign in.

"Too many attempts. This account is temporarily locked"

Cause: the wrong password was entered 10 times in a row.

Solution: wait a few minutes, and then try again, or reset your password.

"Please sign in with your organization account"

Cause: your organization uses only single sign-on.

Solution: select Sign in with … on the sign-in page.

"This account has been disabled"

Cause: an administrator disabled your account.

Solution: contact your administrator.

The reset email doesn't arrive

Cause: the email isn't the one your account uses, or the message is in your junk mail.

Solution: check your junk mail folder, and try again with the email you sign in with. For security, the page says the same thing whether or not an account exists.

"Access denied"

Cause: your roles don't give access to that page.

Solution: select Back to the start page. If you need the page, ask your administrator. See Roles and access.

"This workspace is not available right now"

Cause: your organization's workspace is suspended. Nothing has been lost.

Solution: contact your administrator.

"That can't be done right now"

Cause: your organization's workspace is read-only for now, or a feature isn't included in its edition.

Solution: select Back to the page, and tell your administrator.

A page or button shows a lock

Cause: your organization's edition doesn't include the feature.

Solution: ask your administrator.

Your calendar won't connect

Cause: the sign-in to your Microsoft or Google account was canceled or refused, or calendar sync isn't set up yet.

Solution: try again from My profile, and allow access when you're asked. If Your calendar says calendar sync isn't set up yet, ask your administrator.

Get help

If your problem isn't listed, contact your administrator. Administrators can contact ONEConsult.NET Ltd. support.