Troubleshoot BayCheck ONE

This article helps you solve common problems in BayCheck ONE. For problems with signing in or the menu, see Troubleshoot.

The gate says "No plate recorded"#

Cause: the booking has no answer for the plate.

Solution: ask the driver, and ask your administrator to check the booking form. See Set up the driver booking form.

A bay is still occupied when the next truck is due#

Cause: the truck on it is past its slot.

Solution: on the dock board, select Move to … on the bay's tile to send the next truck to another free bay, or select Departed when the truck leaves.

"There are no bays at your location"#

Cause: your access is limited to a site without bays.

Solution: ask your administrator.

Wall display or All sites is locked#

Cause: the wall display needs the Professional edition, and all sites in one view needs Enterprise.

Solution: ask your administrator.

A driver can't check in from their booking#

Cause: check-in opens an hour before the slot, and closes once the slot has passed. It also needs the Professional edition.

Solution: check them in at the gate.

Get help#

If your problem isn't listed, contact your administrator. Administrators can contact ONEConsult.NET Ltd. support.