Troubleshoot PTO ONE administration

This article helps you solve common problems with setting up PTO ONE. For problems with users and settings every product shares, see Troubleshoot administration.

A type "has been used, so it can't be deleted"#

Cause: time off of that type exists.

Solution: select Hide instead. It can't be chosen any more, and its history is kept.

"At least one category must stay available"#

Cause: you tried to hide or delete the last available type.

Solution: add or show another type first.

Monthly accrual or carry-over is locked#

Cause: they need the Professional edition of PTO ONE.

Solution: see Plans and features. A type that already has them keeps them.

Leave balances says no type has an allowance#

Cause: no type of time off has Days a year set.

Solution: set an allowance. See Set up time off types.

The wrong person approves someone's time off#

Cause: approval follows Reports to on the People page, then the team lead, then the managers of the person's location.

Solution: correct Reports to, or the team and its lead. See Manage people.

Someone can't request time off#

Cause: their account isn't linked to a person.

Solution: on People, edit the person and choose their Account.

Get help#

If your problem isn't listed, contact ONEConsult.NET Ltd. support.