Troubleshoot BookIt ONE

This article helps you solve common problems in BookIt ONE. For problems with signing in or the menu, see Troubleshoot.

No free times are offered#

Cause: everything the service needs must be free at the same time: the staff member and any room or equipment. Times outside working hours, during time off or on public holidays, too soon (minimum notice) or too far ahead aren't offered.

Solution: try another day, location or staff member, or ask your administrator to check the service and the staff's working hours.

"Can't move there"#

Cause: the staff member, or a room or equipment the service needs, isn't free at that time.

Solution: choose another time, or use Reschedule to see the free times.

I see dots instead of a customer's email and phone#

Cause: staff don't see customers' contact details.

Solution: ask reception or a manager.

There's no Cancel booking button#

Cause: only managers, receptionists and administrators can cancel.

Solution: ask one of them.

A customer can't reschedule or cancel online#

Cause: changes are possible only until a set number of hours before the appointment.

Solution: reschedule or cancel it for them.

A customer's request disappeared#

Cause: requests that nobody answers are released after a while, and the customer is told.

Solution: book it for them, or ask your administrator to change the release time.

Get help#

If your problem isn't listed, contact your administrator. Administrators can contact ONEConsult.NET Ltd. support.