Set up services

Updated October 31, 2026 · Applies to BookIt ONE 1.34

A service is what customers book, such as a consultation or a repair: how long it takes, what it costs, and which staff, rooms or equipment it needs.

Prerequisites

The Admin role.
The staff and resources the service needs. See Set up staff and resources.
Online appointments with Teams or Meet links need the Professional edition, and calendar sync.

In the menu, under Administration, select Services, and then select Add service.

Under Details, enter the following information:

Field	Description
Name	Required.
Description	Shown to customers on the booking page.
Category	Groups services on the booking page.
Icon	Shown with the service.
Location	Where it takes place.
Price (0 = free) and Currency	What it costs.
Duration (minutes)	5 to 720.
Buffer before, Buffer after	Time kept free around it, in minutes.
Bookable online	Turn off to hide it from the booking page. Staff can still book it.
Online bookings need staff approval	The time is held as a request until reception, a manager or an administrator approves it. Bookings made by staff are confirmed at once.
Held online (Teams or Google Meet)	The staff member's connected calendar creates a meeting link; the customer is sent a link to join.

Under What this service needs, select Add requirement for each thing that must be free at the same time, such as a doctor and a room:

Field	Description
Label	For example "Doctor" or "Room".
Type	Staff, or a kind of resource.
Any of	The staff or resources that can fill it.
Needs skills	Only those with these skills are offered.
Customer picks	Lets the customer choose who or which. Only one requirement per service.

Your organization's own service fields, designed in Studio, appear in the editor too.

To hide it from the booking page, turn off its switch. It shows Hidden from booking page.
To remove it, select Remove. A service with past appointments is archived to keep their history.