Troubleshoot BookIt ONE administration

This article helps you solve common problems with setting up BookIt ONE. For problems with users and settings every product shares, see Troubleshoot administration.

A service shows no free times#

Cause: a requirement has nobody who can fill it (no one chosen, or nobody with the skills), the staff have no working hours, or everything is booked.

Solution: edit the service and check What this service needs; the editor says who has the skills. Check the staff's Working hours.

A service isn't on the booking page#

Cause: Bookable online is off, or its location is disabled.

Solution: turn the service's switch on, and check its location under Locations.

Held online is locked#

Cause: online appointments need the Professional edition.

Solution: see Plans and features.

Customers don't get reminders#

Cause: the customer turned them off, or the booking was made less than 2 hours before.

Solution: check the customer's profile, and the Reminder emails settings.

Customers can't sign up#

Cause: self sign-up is off, or their email domain isn't allowed.

Solution: check Customer accounts under Sign-in & SSO.

Get help#

If your problem isn't listed, contact ONEConsult.NET Ltd. support.