Troubleshoot BayCheck ONE administration

This article helps you solve common problems with setting up BayCheck ONE. For problems with users and settings every product shares, see Troubleshoot administration.

A bay isn't offered for a service#

Cause: it isn't in Any of, doesn't have the skills the service needs, is turned off, or has no hours then.

Solution: check the service's requirement and the bay's Skills and Working hours.

The gate shows "No plate recorded"#

Cause: the booking form's plate question isn't labeled Plate.

Solution: see Set up the driver booking form.

I can't block a bay for maintenance#

Cause: blocking a period needs PTO ONE.

Solution: turn off Available for booking meanwhile, or add PTO ONE. See Set up sites and bays.

Overstay emails aren't sent#

Cause: the minutes are 0 for the site, or your edition doesn't include overstay alerts.

Solution: check Dock operations under Business rules.

Get help#

If your problem isn't listed, contact ONEConsult.NET Ltd. support.