Troubleshoot Reserve ONE administration

This article helps you solve common problems with setting up Reserve ONE. For problems with users and settings every product shares, see Troubleshoot administration.

Someone counts as the wrong role#

Cause: a staff member's role is their Job title on Staff & resources.

Solution: correct their job title so it matches the roles your projects and shifts use.

Someone isn't suggested for a project#

Cause: their role or skills don't match what the project still needs, or they aren't free.

Solution: check their Job title and Skills, and their working hours.

Shifts or Capacity is locked#

Cause: they need the Professional edition of Reserve ONE.

Solution: see Plans and features.

Over-capacity allocations don't wait for approval#

Cause: asking the manager first needs the Professional edition, and doesn't apply when the planner is the person's manager or an administrator.

Solution: see Planning rules reference.

Get help#

If your problem isn't listed, contact ONEConsult.NET Ltd. support.