Frequently asked questions
Updated October 31, 2026 · Applies to Platform ONE 1.34
Do I need to install anything?
No. Platform ONE runs in your browser and is hosted by ONEConsult.NET Ltd. You can install it as an app with Install app in the account menu, where your browser allows it.
Can I use it on my phone?
Yes. On a small screen, the menu folds away and a bar at the bottom shows the pages you use most. See Find your way around.
How do I change my email address?
Ask your administrator. Your email is your sign-in name, so only an administrator can change it.
Why can't I see a page a colleague uses?
Your roles decide which pages you see, and some pages need a higher edition. See Roles and access.
Can I stop getting emails from Platform ONE?
For notifications, yes: on Notifications, clear Email for each kind you don't want. See Use notifications.
If I own a record, can others see it?
Yes, in most cases. Ownership names who looks after a record; it doesn't hide it. See Record ownership.
Does email sync read all my emails?
It reads your mailbox, but keeps only emails with a contact your organization has on record. Nothing else is stored, and emails between colleagues are never logged. See Log and send email from a record.
Can I use dark mode?
Yes. Select the moon button in the top bar. Select the sun button to go back to light mode.