Troubleshoot PTO ONE

This article helps you solve common problems with time off. For problems with signing in or the menu, see Troubleshoot.

"Your account isn't linked to a person in the organization"#

Cause: your account isn't linked to your entry on the People page.

Solution: ask your administrator to link it. See Manage people.

"Time off can't be entered for the past"#

Cause: people can't request time off that has already happened.

Solution: ask your manager to record it.

"There is already time off in this period"#

Cause: the dates overlap time off you already have.

Solution: change or cancel the existing time off first.

Nobody approves my request#

Cause: your request went to your manager, as set on the People page, or to the lead of your team, or the managers of your location.

Solution: check with your manager. If the wrong person approves your time off, ask your administrator to correct Reports to on the People page.

The Team calendar or Leave balances isn't in the menu#

Cause: Team calendar needs the Professional edition. Leave balances is for managers and administrators.

Solution: ask your administrator.

My balance looks wrong#

Cause: balances count only types with an allowance, in your own business days, and subtract requests that are still waiting.

Solution: ask your manager to check Leave balances, or your administrator to adjust it.

Get help#

If your problem isn't listed, contact your administrator. Administrators can contact ONEConsult.NET Ltd. support.