Set booking rules

Updated October 31, 2026 · Applies to BookIt ONE 1.34

Booking rules apply to all online bookings. You set them under Business rules.

Prerequisites

  • The Admin role.

Set the rules

  1. In the menu, under Administration, select Business rules.

  2. Under Booking rules, set the following:

    Field Description
    Minimum notice (minutes) How soon customers can book.
    Book up to (days ahead) 1 to 365.
    Self-service changes until (hours before) Until when customers can reschedule or cancel themselves.
    Slot interval The times offered: every 5, 10, 15, 20, 30 or 60 minutes.

  3. Under Booking approval, set the following:

    Field Description
    Release unanswered requests after 4 to 72 hours, or Never (until the appointment time). The customer is told, and the time is freed.
    Approve a new customer's first booking A first booking waits for approval, whatever the service.

  4. Under Reminder emails, choose the First reminder and Second reminder.

  5. Select Save changes.

    The booking rules, approval and reminder settings

Services that need approval are set per service. See Set up services.

How reminders work

Reminders reduce no-shows. Customers can turn them off on their profile. Bookings made less than 2 hours before don't get a reminder, as they just received their confirmation. To send due reminders at once, select Send due reminders now.

Next steps