Set up two-factor sign-in

With two-factor sign-in, you enter a code from an authenticator app on your phone after your password. Someone who learns your password still can't sign in without your phone.

Prerequisites#

• A Platform ONE staff account that signs in with an email and password. If you sign in with your organization's account (single sign-on), your organization's sign-in asks for its own second step instead.
• An authenticator app on your phone, such as Microsoft Authenticator or Google Authenticator.

Set it up#

1. Select your initials in the top-right corner, and then select My profile.
2. Under Two-factor sign-in, select Set up.
3. In your authenticator app, add an account and scan the QR code. If you can't scan it, enter the Key shown below the code.
4. Enter the 6-digit Code the app shows, and then select Turn on.
5. Save the 10 recovery codes somewhere safe, such as a password manager, and then select I've saved them. They aren't shown again.

Sign in with a code#

1. Sign in with your email and password as usual.
2. Enter the 6-digit code from your authenticator app, and then select Sign in.

To not be asked on a computer you use every day, select Don't ask again on this device for 14 days.

If you don't have your phone#

1. On the code page, select Lost your phone? Use a recovery code.
2. Enter one of your recovery codes. Each one works once.

When you're back in, select New recovery codes under Two-factor sign-in if you're running low.

Turn it off#

Under Two-factor sign-in, select Turn off. If your organization requires two-factor sign-in, you can't turn it off.

Next steps#

• Manage your profile