Troubleshoot Reserve ONE

This article helps you solve common problems in Reserve ONE. For problems with signing in or the menu, see Troubleshoot.

An allocation shows as dashed#

Cause: it puts the person over capacity, so it waits for their manager.

Solution: ask their manager to approve it on the planner, under Waiting for your approval.

"Not available then"#

Cause: the person has approved time off.

Solution: choose other days, or someone else.

"Only the Project Lead, managers and administrators can plan this project"#

Cause: you aren't the project's Project Lead or owner.

Solution: ask a manager, or the project's Project Lead.

A shift shows as short#

Cause: it has fewer people of a role than its minimum cover, for example because someone is on time off.

Solution: add someone with that role.

"You can't take this shift"#

Cause: it's for a different role, needs a skill you don't have, or you aren't free then.

Solution: leave it for a colleague who fits.

My schedule is empty#

Cause: nothing is planned for you, or your account isn't linked to you on Staff & resources.

Solution: ask your administrator to link your account.

Get help#

If your problem isn't listed, contact your administrator. Administrators can contact ONEConsult.NET Ltd. support.